The workplace design is very important because it affects the well-being, health and productivity of the staff. Over the past decade, facilities management has grown into a major and flourishing business sector and it continues to do so in several countries.
It has become a significant part of the modern business environment mainly because firms have realized the importance of customer satisfaction in the management of business supporting services. Well-managed No1 facilities make it possible for an organization to function at an optimal level while delivering services in an efficient and effective manner. In the process, this offers real value addition to the core business of the organization.
The simplest definition for facilities management is that it is the practice of coordinating the actual work environment with the staff members and the core functions of the organization.
It is thus the creation of an ideal workplace so that an organization’s primary functions can be carried out smoothly and at the same time ensuring maximum customer satisfaction through the support for and enhancement of the company’s main business. This is done while putting into consideration the business infrastructure.
Key areas of facilities management
Some of the key areas of facilities that require management include health and safety, cleaning, ventilation and heating and generally management of the office. These are very important considerations about the workplace that must be taken into account if proper delivery of services and the smooth running of company functions are to be realized. Facilities managers have the responsibility of ensuring that the workplace environment is ideal for the employees and the business infrastructure, and that it promotes the achievement of company goals and objectives.
Facilities management therefore greatly impacts the workplace. If office equipment such as printers or copiers are stationed in places where staff members cannot easily access them, the productivity of these employees will be greatly reduced and in the process customer service will be affected. It has a ripple effect since even the revenue generation and profit growth will be slowed.
Some factors such as unfavourable office temperatures due to lack of air conditioners are also known to affect the productivity of employees. The management team of an organization must always ask themselves how all these will interfere with the core functions of the business. At the end of the day, they should come up with proper planned maintenance strategies that promote smooth business operation.
It is logical that when the office environment is not ideal for the staff members and hinders the optimal running of core business functions then the company will probably not realize its key objectives and goals. This is because for staff members to act on their key deliverables, the work environment must be able to aid them in the right direction.
Most businesses have realized that they can no longer ignore the important role that facilities management plays in ensuring the optimal functioning of organizations. Facilities managers have very significant roles to play in the management of businesses and are key decision makers during the crafting of business strategies. The impact of facilities management goes beyond the day to day business functions and touches on employee productivity and ultimately business growth.